Terms & Conditions

Article 1 – Definitions

The following definitions apply in these terms and conditions:

1. Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance with an agreement between that third party and the trader;

2. Withdrawal period: the period within which a consumer can make use of his right of withdrawal;

3. Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;

4. Day: calendar day;

5. Digital content: data that are produced and supplied in digital form;

6. Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;

7. Durable medium: every means – including emails – that enables a consumer or trader to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;

8. Right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period;

9. Trader: a natural or legal person who is a member of Thuiswinkel.org and who offers products, (access to) digital content and/or services to consumers from a distance;

10. Distance contract: a contract concluded between a trader and a consumer within the framework of system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;

11. Model form for right of withdrawal: the European model form for right of withdrawal that is included in Appendix I of these terms and conditions;

12. Technique for distance communication: means that can be used for communication regarding the offer made by the trader and concluding a contract, without the necessity of the consumer and trader being in the same place at the same time. 

Article 2 – Identity of the Company and contact details.

Name trader: So Good To Wear Cooperatie U.A.
Registered address: Heemraadssingel 219, NL-3023 CD Rotterdam, The Netherlands
Telephone number and time(s) at which the trader can be contacted by telephone: +31 (0)10-2443444 – Monday to Friday from 10:00 to 18:00
Emailadress: info@gwen
Chamber of Commerce number: 69225648
VAT identification number: NL 8577.90.948.B.01

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by a trader and to every distance contract that has been realized between a trader and a consumer.

2. Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, in what way the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request.

3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request, they will be sent to the consumer free of charge, either electronically or in some other way.

4. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

Article 4 – The offer

1. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.

2. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.

3. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.

Article 5 – The contract

1. The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.

2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.

3. If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.

4. The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.

5. The trader will send to a consumer, at the latest when delivering a product, service or digital content, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:
a. the office address of the trader’s business location where the consumer can lodge complaints;
b. the conditions under which the consumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal;
c. information on guarantees and existing after-sales service;
d. the price, including all taxes on the product, service or digital content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract;
e. the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite;
f. if the consumer has a right of withdrawal, the model form for right of withdrawal.

6. In case of an extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.

7. The Agreement is formed once you click the ‘order and pay’ button at the end of the order process.

8. After placing your order, you will receive an Order Confirmation from us by e-mail with a list of the products that you have ordered, the purchase price of your order and any delivery and/or shipping costs (including VAT), your chosen payment method and the delivery method. As soon as your order is ready to be dispatched from our warehouse, you will receive a Dispatch Confirmation from us.

Article 6 – Right of withdrawal

Upon delivery of products:

1. When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 14 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).

2. The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or::
a. if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product. The trader may refuse a single order for several products with different delivery dates, provided he clearly informed the consumer of this prior to the ordering process.
b. if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part;
c. with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the last product.

Article 7 – Consumers’ obligations during the withdrawal period

1. During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop.

2. The consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in para. 1.

3. The consumer is not liable for the product’s devaluation if the trader did not provide him with all the statutorily obligatory information about the right of withdrawal before the contract was concluded.

Article 8 – Consumers who exercise their right of withdrawal and the costs involved

1. A consumer who wants to exercise his right of withdrawal shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.

2. As quickly as possible, but no later than 14 days after the day of reporting as referred to in para. 1, the consumer shall return the product, or hand it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer will in any case have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed.

3. The consumer returns the product with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the trader.

4. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon the consumer.

5. The consumer bears the direct costs of returning the product.

6. The consumer shall bear no costs for the entire or partial supply of digital content that is not supplied on a material medium, if:
a. prior to delivery, he did not explicitly agree to commencing fulfilment of the contract before the end of the period of withdrawal;
b. he did not acknowledge having lost his right of withdrawal upon granting his permission; or
c. the trader neglected to confirm this statement made by the consumer.

7. If a consumer exercises his right of withdrawal, all supplementary agreements are legally dissolved.

Article 9 – Traders’ obligations in a case of withdrawal

1. If the trader makes it possible for a consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt.

2. The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which the trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the consumer proves he has returned the product, depending on which occurs earlier.

3. For any reimbursement, the trader will use the same payment method that was initially used by the consumer, unless the consumer agrees to another method.

4. If the consumer chose an expensive method of delivery in preference to the cheapest standard delivery, the trader does not have to refund the additional costs of the more expensive method.

Article 10 – The price

1. The prices and delivery and/or dispatch costs listed on the Website include VAT.

2. If an offer or price has a limited period of validity or if an offer is made subject to conditions, this will be expressly stated on the website in relation to the offer.

3. Any delivery and/or dispatch costs applicable to your order will be clearly stated before the Agreement is concluded and confirmed in the Order Confirmation.

4. Although we do our utmost to ensure that all prices and details on our website are accurate, errors cannot be ruled out completely. If we discover an error in the price of one or more products that you have ordered, we will inform you thereof as soon as possible and give you the option of confirming the order at the correct price or terminating the Agreement. If we do not succeed in contacting you within a reasonable period using the contact details that you have supplied, or if you do not confirm the order to us at the correct price, the Agreement will be automatically terminated.

Article 11 – Supply and implementation

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

2. The place of delivery is deemed to be the address that the consumer makes known to the company.

3. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.

4. Following dissolution in accordance with the previous paragraph, the trader refunds the consumer immediately the sum he had paid.

5. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.

Article 12 – Delivery and retention

1. Unless a longer delivery period is agreed, orders will be delivered within no more than 14 days of placing the order to the customers supplied delivery address.

2. If there is a delay in delivery, if an order cannot be executed or if an order can only be partially executed, the customer will receive notice thereof within no more than 14 days of placing the order. In that case, the customer will be entitled to terminate the Agreement without any costs and the trader will fully refund any amounts that you have already paid within 14 days.

3. If delivery of a product out to be impossible, the trader will endeavour to offer the consumer a replacement product of comparable or higher quality. The consumer is not obliged to accept this offer and may opt to terminate the Agreement without costs instead, following which the trader will fully refund the amounts that the consumer have paid within 14 days.

4. If our transport provider is unable to deliver the order after two attempts at the stated delivery address, it will leave a message stating where the package is located and how and within which period the consumer can collect the delivery.

5. The address that is provided when placing the order serves as the place of delivery. Delivery has taken place and the products are deemed to have been delivered after signature for delivery of the goods at this agreed delivery address.

6. Ownership of the products only passes if the trader has received full payment of all amounts due in relation to the products. Risk of damage in and/or loss of the products passes at the time of delivery to the consumer.

Article 13 – Payment

1. Unless otherwise agreed in writing, consumers must pay amounts due within 14 days.

2. Consumers must immediately notify the trader if any inaccuracies in the provided payment details.

3. If consumers pay by credit card, the trader will carry out a pre-authorization on that card after receipt of the order so as to guarantee that there are sufficient funds to complete the transaction. The purchase price may not be debited from the consumers credit card until the order from our warehouse is received. If the trader does not receive the required authorization, the trader will not be liable for any delay or non-delivery.

4. If consumers fail to comply the payment obligations, the trader may charge statutory interest as well as the reasonable costs that must incur to still obtain full payment from the consumer, including collection costs. If consumers fail to comply payment obligations, the trader will moreover be entitled to claim the products delivered as their own property and demand their return. In that case, consumers will be liable for the costs of returning the products.

Article 14 – Payment methods

All information you provide to us or to one of our payment providers during the order process will be securely transmitted over an encrypted SSL connection.

We currently offer the following payment methods:

  • iDeal
  • Klarna
  • Credit card
  • PayPal
  • Bancontact

1. iDeal is the most popular payment method in the Netherlands and only available to consumers with a Dutch bank account. After completing our checkout process, you will be referred to the website of your own bank where you will enter your bank details so your order can be processed. Upon reception of your payment, your order will be confirmed to you by email. No additional fees will be charged when using this payment method.

2. By choosing KLARNA as payment method, you can settle your KLARNA invoice after receiving your purchase (maximum order value of € 1,500). When you settle your KLARNA invoice within 14 days, there will be no additional costs associated with your payment.

KLARNA also offers the possibility to pay your invoice in installments. Your KLARNA Invoice will then be changed to a KLARNA Account, which is a finance agreement between you and KLARNA. Please note that in this case, KLARNA will add additional charges to your invoice.

For all questions regarding the extension of your payment terms or other questions, we recommend you contact KLARNA directly via https://klarna.com/support

Note 1: when selecting KLARNA as payment method, you’ll enter into a financing agreement with KLARNA and not with SOGOODTOWEAR. In addition to your SOGOODTOWEAR invoice, you will also receive a KLARNA invoice. The KLARNA invoice will not be included in your parcel, but will be sent separately by regular post and by email.

Note 2: during the checkout process, KLARNA will verify your creditworthiness by making use of the information you provided. Occasionally, the total order amount can be higher than the credit limit KLARNA has assigned to you. In this case, we recommend you to select a different payment method to finalise your order.

3. Payment by credit card is simple, fast and secure. You’ll be redirected to our payment provider Mollie via an encrypted connection, where you can enter your credit card details to finalise your payment. We accept the following credit cards:

  • American Express
  • Maestro
  • MasterCard
  • VISA

No additional fees will be charged when using this payment method.

4. Payment by PayPal is convenient and fast. By connecting your credit card or bank account to your PayPal account, you don’t have to worry anymore about the balance on your PayPal account. No additional fees will be charged when using this payment method.

Article 15 – Complaints procedure

1. The trader provides for a complaint’s procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaint’s procedure.

2. A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to the trader without delay, in full and with clear descriptions.

Article 16 – Disputes

1. Contracts entered into between a trader and a consumer and which are subject to these general terms and conditions are subject only to Dutch law.

SO GOOD TO WEAR General Terms and Conditions 23 february 2021.