Shipping

– The Netherlands: Delivery will take 2 days for orders within The Netherlands.

– Belgium: Delivery will take 2-3 days for orders within Belgium.

– Europe & Global: Delivery will take 2-5 working days for orders within Europe, depending on your country. For orders from Australia, Russia, Canada and the US this can take up to 14 working days.

Please note: if you have not received your order within 6 (Europe) or 14 (Global) working days, please contact our customer service. We will be able to look into the whereabouts of your order.

Tracking

Track & trace After your order is shipped you will receive an e-mail with you track and trace code. Please check your spam box if you didn’t receive an e-mail. Track your package, with the Track & trace code via the DPD website. You can find this code in the email you receive when your package has left our warehouse.

Delivery

Track & trace After your order is shipped you will receive an e-mail with you track and trace code. Please check your spam box if you didn’t receive an e-mail. Track your package, with the Track & trace code via the DPD website. You can find this code in the email you receive when your package has left our warehouse.

Is delivery to another address possible?
It is possible to have your parcel delivered to a different address than your billing address. Please be sure that you are known at this address, to ensure your parcel will be delivered successfully.

Please note: if you choose to have your parcel delivered to you at work, always make sure you put the name of the company in the address field, as well as your own name.

Are there any delivery costs?
We currently deliver in European countries in collaboration with our partner DPD.

– Netherlands – free for all orders.
– Belgium, Germany, Switzerland, Austria – €5,- for all orders.
– Greece – €14,95,- for all orders.
– Scandinavia – €14,95,- for all orders.
– Europe – €9,95,- for all orders.

– For all other countries – €20,- for all orders.

One item is missing in my order – what can I do?

It can occur that something went wrong with processing your order. When you are missing an item in your order, please contact our customer service. We will take care of the problem as soon as possible.

I received a damaged item – what can I do?

It can occur that something went wrong with processing your order. When you received a damaged item in your order, please contact our customer service. We will take care of the problem as soon as possible.

Do I need to register?

We recommend you to create an account, so that your details are already entered with your next order. However, this is not necessary for completing the order. You can create an account by checking the box “Create an account for your next visit” and entering an identical password of at least 6 positions twice.