Returns & Refund

Return policy 

You can return any item purchased on SOGOODTOWEAR within 15 days of the delivery date. Returns after this period will not be accepted. Gift cards are non-refundable.

All returned items must be in their original unwashed and unworn condition and must include the original packaging, including all tags. Refunds will be issued to the original form of payment. 

Our return policy only applies to online purchases via our official website. If you bought your item via another supplier or store, we advise you to check their return policy. 

How to return

  1. Fill out our contact form. Please make sure you give up a reason and enclose a copy of your receipt. If your item was damaged, we ask you to enclose a picture of the damaged item as well. Our customer service team will get back to you as soon as possible.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Pack the items in the order box (or any rigid carton box) and stick your shipping label* over the prior delivery information.
  4. Bring your package to the right pick-up point.
  5. You receive your online store credit or money refund once our warehouse receives and processes your item. This generally takes 7 working days.

*For sustainability reasons, we want to minimise the number of items returned! Therefore, we only provide free return labels when your item was damaged or incorrect. Of course, you can return any other item as well, but we do not provide free returns for these items. This way, we both take our responsibility and minimise returns. We want to encourage you to think carefully about any returning decisions.

How can I return an item bought in a store or another online shop?
Our return policy only applies to online purchases via our official website. If you bought your item via another supplier or store, we advise you to check their return policy. 

Refund

When do I receive my refund?
The shipping and processing of international returns can take up to 21 days. You receive your online store credit or money refund once our warehouse receives and processes your item.

Any refunds will be issued to the payment method you used to place your order. Please check this payment method. All refunds will be made by SOGOODTOWEAR so please make sure you have not overlooked the refund. 

Contact our customer service team if you didn’t receive the refund within 30 days.